Privacy Policy
Oleve Health (“we”, “our” and “us”) respects your privacy and is committed to protecting your personal and sensitive health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of personal information that you provide to us and which we collect from you. By accessing or otherwise using the website at www.olevehealth.com.au (the “website”), contacting us by email or telephone or acquiring our products or services provided(together, the “Service”), or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
Please read this Privacy Policy carefully and contact us on the details below, if you have any queries.
By providing your personal information to us, you consent to us collecting, holding, using, and sharing your personal information as outlined in this Privacy Policy. This policy applies to all clients, website visitors, and subscribers.
1. Who We Are
Oleve Health
Privacy Contact Officer: Melinda Docking
Email: hello@olevehealth.com.au
Website: www.olevehealth.com.au
ABN: 70635343954
2. What Information We Collect
We may collect:
Personal details such as name, age, gender, marital status, date of birth, current employment status, emergency contact details, your occupation;
Contact details such as billing address, home address, email address, telephone number and other contact details;
Health and lifestyle information including previous and current health and medical history, allergies, medications or current treatments, social history, family history and risk factors, menstrual health, reproductive health, fertility, pregnancy, supplements, pathology results, and other health-related information relevant to your care;
Your interests, preferences, feedback, and survey responses;
Transaction data which may include details about payments to and from you and other details of services you have purchased from us;
Records of our interactions with you;
Appointment records and clinical notes;
Your computer and connection information, statistics on page views, traffic to and from and other standard web log information;
Website usage information (including IP address, cookies);
Marketing and communication preferences;
Any other personal information that may be required to facilitate your dealings with us;
Any other personal information you may volunteer
Health information is classified as sensitive information and is collected only as necessary to provide healthcare services.
Wherever lawful and practical, you have the option of not identifying yourself (or using a pseudonym) when dealing with us.
This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.
3. How We Collect Information
We collect your personal information in several different ways, including by way of:
When you voluntarily acquire our Services;
When you book appointments through our website;
During Telehealth consultations;
Through online intake forms or questionnaires;
When subscribing to our newsletter;
Correspondence, chats, social applications or services, mail, email, or telephone;
Through our website, including cookies and analytics tools;
Personal contact with us at a face-to-face meeting or situation
Where possible, we will collect your Personal Information directly from you. However, where it is not reasonable or practicable to do so, we may and collect information about you from third parties. For example, personal information may be collected from other sources, such as:
Your guardian or responsible person (if under 18); and
Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
Public sources, or
Our service providers.
In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
If you do not provide us with personal information when requested to do so, we may not be able to provide our Services to you, carry out your instructions, or otherwise achieve the purpose for which the information has been sought.
We may hold your personal information in hard copy files and/or electronic files.
We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.
4. Why We Collect Information
We will use and disclose your personal information only for the purpose (the “primary purpose”) for which you provide it to us, which may include:
To provide you with any services that you may request including enabling you to access and use the Services;
To contact and communicate with you and otherwise provide customer support;
To maintain a database of customers, subscribers or similar;
For internal administration and operational purposes such as preventing fraud and abuse of our systems and to troubleshoot bugs;
To assist in providing better products and services to you by tailoring the Services to meet your needs;
To consider your employment or contractual engagement application;
To provide you with further information about us or other websites or products or services offered by us or which we consider may be of interest to you;
To carry out marketing, promotional and publicity activities (including direct marketing), market research and surveys;
To keep our Website relevant and of interest to users;
To show you advertising and information that is most relevant to you and your interests;
To allow us to run our business and perform administrative and operational tasks;
To comply with legal and regulatory requirements; and
For any other purpose which is stated to you at the time of collection or that you otherwise authorise.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information: Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
As noted above, due to the nature of our business, we may collect sensitive personal information from you such as your health information. This sensitive information will be used by us only:
For the primary purpose for which it was obtained;
For a secondary purpose that is directly related to the primary purpose;
With your consent; or where required or authorised by law;
Provide consultations, treatment plans, and ongoing support;
Conduct Telehealth services;
Communicate about appointments and services;
Process payments securely;
Send newsletters (if subscribed);
Improve our services and website functionality
We do not use your information for purposes outside those listed without your consent, unless required by law.
5. Payments
Payments for consultations are processed securely through Cliniko via Stripe or by direct bank transfer. Oleve Health does not store full credit card details. Payment information is managed in accordance with the privacy and security practices of our payment service providers.
6. Telehealth
Telehealth sessions are conducted via Cliniko’s secure platform from a private consult room. While reasonable steps are taken to ensure security, no online system can guarantee absolute protection.
Clients are responsible for ensuring they attend Telehealth consultations in a private environment and for maintaining the security of their own devices, internet connection, and communication systems.
7. Disclosure of Information
We may share your information with:
Third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information. If this is the case, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and will request they comply with this Privacy Policy;
Third party service providers or affiliates within or outside of Australia and who work on behalf of or with us to provide some of our administrative and other services, such as processing payments (such as credit card payments). We require such service providers to agree not to use such information except as necessary to provide the services to us;
Our employees, contractors and/or related entities on a ‘need to know’ basis to continue to provide our products and services to you and to otherwise administer our organisation;
Professional advisers, dealers, and agents;
When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety;
When you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order that you are provided with appropriate care;
When there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification);
Where you choose to claim through a private health insurer, relevant personal information may be disclosed as necessary to facilitate the processing of your claim.
We are committed to ensuring that any personal information we share is complete, accurate, up to date and relevant.
We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
At your request, we will share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors).
Some of our third-party service providers may store or process information outside Australia. By providing your personal information, you acknowledge and consent to the transfer, storage, and processing of your information outside Australia where reasonably necessary for the provision of our services.
8. Data Storage & Security
We are committed to ensuring the safety and security of your personal information. We will take reasonable technical and organisational precautions to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
For example:
We limit access to personal information to a “need-to-know” basis;
We keep all hard copies of personal information in secure premises, accessible by authorised personnel only;
We store data securely on cloud servers or other types of networked or electronic storage, with providers who are subject to encryption and data protection policies;
Our devices are protected by password and are stored in secure premises;
The devices we use to collect, hold, use and disclose personal information contain anti-virus software;
All conversations involving the discussion of personal information take place in private, where they are unable to be overheard by unauthorised personnel;
Our Website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data submitted through use of this Website;
Despite our best efforts to securely store your information, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information.
If you communicate with us via electronic means such as email, Zoom, Cliniko, Skype, contact forms or social media platforms, we do not have full control over the transmission or storage of any personal information disclosed. By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.
We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, except where we have a legal obligation to retain such information, such as your health information. Health records are retained in accordance with applicable Australian legal and professional obligations. Adult client records are generally retained for a minimum of seven (7) years from the date of the last consultation. Records relating to minors may be retained until the client reaches 25 years of age, or for the period otherwise required by law. We will never permanently store complete credit card details.
Some personal information may be collected, stored, processed, or backed up using cloud-based systems located outside Australia. While we take reasonable steps to ensure overseas service providers maintain appropriate privacy and security standards, privacy protections in other jurisdictions may differ from those available under Australian law.
9. Cookies & Website Analytics
While we do not use browsing information to identify you personally, we may use cookies, web beacons, and other tracking technologies to collect certain information about your use of the Website such as the pages you visit, the date and time of your visit, your IP address, and your interaction with the Website. A cookie is a small file containing a string of characters that is sent to your computer or mobile device when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
10. Social Media Communication
The practice maintains social media for educational and informational purposes only. Clients should not use social media messaging, comments, or public posts to communicate personal health information or seek clinical advice. While reasonable steps are taken to protect information shared through approved communication channels, the practice cannot guarantee the privacy or security of information transmitted via third-party social media platforms. Any information shared by clients through these platforms is at their own discretion and risk.
11. Use of Digital Tools
Oleve Health may use secure digital systems and software platforms to support the delivery of healthcare services, administration, record keeping, appointment management, and communication. Any third-party providers used for these purposes are selected with consideration for privacy and security obligations.
12. Access & Correction
You can request access to, or correction of, your personal information by contacting us via email.
We will take reasonable steps to ensure that any personal information we collect is up-to-date, complete relevant and not misleading, and any personal information that we use or disclose is up-to-date, complete, relevant, and not misleading.
You may contact us using the details set out below to seek any of the following:
Access: You can ask to be provided full information about your personal information that we hold.
Change or correct information: You can also ask us to change or correct any information we hold about you.
Delete your personal information: You may request that we delete or destroy your personal information. However, as a clinical nutrition practice, we are required by law and professional record-keeping obligations to retain health records for a minimum of seven (7) years from the date of your last consultation (or for any longer period required by applicable law).
Where we are legally required to retain your information, we may not be able to delete it immediately upon request. In such circumstances, we will securely store the information and restrict its use to purposes required by law, regulation, or legitimate business needs. Once the applicable retention period has expired, we will take reasonable steps to securely delete or de-identify the information.
Please note that due to backups and records of deletions, it may not be possible to completely remove all copies of your information immediately. However, where deletion is permitted, we will functionally delete the information and will not sell, transfer, or otherwise use your personal information except as required by law.
We will respond to any request to access information within a reasonable time.
Where permitted by law, we may charge a reasonable administrative fee for providing access to your personal information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
13. Complaints
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to Oleve Health. We will acknowledge your complaint promptly and aim to investigate and respond within 30 days.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
14. Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Any changes to this Privacy Policy will be posted onto the Website. Unless stated otherwise, changes will be effective immediately upon being placed onto the Website. Your continued use of the Website means you agree to be bound by the amended Privacy Policy.
Effective from: 17th June 2026